Privacy Policy

1. Introduction

At Church's Chicken, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website, mobile applications, visit our restaurants, or use our services.

This policy applies to all interactions with Church's Chicken, including online ordering, dine-in experiences, catering services, loyalty programs, and franchise opportunities. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

2.1 Information You Provide to Us

Personal Identification Information:

• Full name, email address, phone number
• Delivery and billing addresses
• Date of birth (for age verification and birthday offers)
• Profile photo and preferences

Account and Order Information:

• Username, password, and account preferences
• Order history and purchase patterns
• Dietary preferences and allergen information
• Special dietary requirements (vegan, halal, kosher, gluten-free)
• Favorite menu items and customizations
• Table reservation details and party size preferences

Payment Information:

• Credit/debit card information (securely encrypted)
• Digital wallet details (Apple Pay, Google Pay)
• Billing address and payment history
• Gift card information and redemption history

Communication and Feedback:

• Contact form submissions and inquiries
• Customer reviews and ratings
• Survey responses and feedback
• Marketing communication preferences
• Catering event details and requirements

2.2 Information Automatically Collected

Device and Technical Information:

• IP address and approximate location
• Browser type, version, and language settings
• Operating system and device information
• Screen resolution and device capabilities
• Network connection type

Usage and Analytics Data:

• Website browsing history and page views
• Click patterns and user interactions
• Time spent on pages and session duration
• Search queries and menu browsing patterns
• App usage statistics and feature interactions

Location Information:

• GPS location (with permission) for delivery services
• Store visit frequency and duration
• Delivery route optimization data

2.3 Information from Third Parties

• Social media profile information (if you connect accounts)
• Payment processor transaction details
• Delivery partner location and timing data
• Marketing partner audience insights
• Franchise partner customer interaction data

3. How We Use Your Information

3.1 Service Provision and Enhancement

• Processing and fulfilling your orders
• Coordinating delivery and pickup services
• Managing your account and loyalty program benefits
• Providing customer support and resolving issues
• Improving food quality and service efficiency
• Personalizing menu recommendations based on preferences
• Managing table reservations and wait times
• Organizing catering events and special orders

3.2 Communication and Updates

• Sending order confirmations and delivery notifications
• Providing real-time order tracking updates
• Responding to customer service inquiries
• Notifying about policy changes and service updates
• Sharing promotional offers and loyalty rewards (with consent)
• Sending birthday treats and anniversary rewards

3.3 Marketing and Analytics

• Creating personalized advertising campaigns
• Analyzing customer behavior and preferences
• Measuring marketing campaign effectiveness
• Conducting market research for new menu items
• Developing targeted promotions and discounts
• Optimizing restaurant operations and staffing

3.4 Legal Compliance and Security

• Complying with legal and regulatory requirements
• Preventing fraud and unauthorized transactions
• Protecting our rights, property, and customer safety
• Resolving disputes and legal claims
• Conducting internal audits and security assessments

4. Information Sharing and Disclosure

4.1 Service Providers and Business Partners

Payment Processing:

• Secure payment processors for transaction handling
• Bank and financial institutions for payment verification
• Fraud prevention services for transaction security

Delivery and Operations:

• Third-party delivery companies for order fulfillment
• Cloud storage providers for secure data hosting
• IT service providers for system maintenance
• Analytics companies for performance insights

Marketing and Communication:

• Email service providers for newsletters and promotions
• SMS services for order notifications
• Social media platforms for advertising campaigns
• Survey and feedback collection services

4.2 Legal Requirements and Protection

• Law enforcement agencies when required by valid legal process
• Regulatory authorities for compliance investigations
• Legal counsel for dispute resolution
• Emergency responders for health and safety situations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will provide notice before your information becomes subject to different privacy practices.

4.4 With Your Explicit Consent

We may share information for purposes not covered in this policy only with your explicit consent.

5. Data Security

5.1 Technical Security Measures

• Encryption: All data transmission uses SSL/TLS encryption
• Secure Storage: Personal data is encrypted at rest using AES-256 encryption
• Firewall Protection: Advanced firewall systems protect against unauthorized access
• Access Controls: Multi-factor authentication for all system access
• Network Security: Regular security scans and vulnerability assessments
• Data Backups: Encrypted, geographically distributed backup systems

5.2 Organizational Security Measures

• Comprehensive employee security training programs
• Strict personal data handling procedures and protocols
• Confidentiality agreements with all employees and contractors
• Regular security audits and penetration testing
• Incident response team for security breach management
• Ongoing security awareness programs

5.3 Your Security Responsibilities

Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours of discovery, as required by law.

6. Cookies and Tracking Technologies

We use various cookies and tracking technologies to enhance your experience and analyze website usage. Here's how we use them:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login authentication, shopping cart management	Session only
Functional Cookies	User preferences, language settings, location data, accessibility options	Up to 1 year
Analytics Cookies	Website usage analysis, performance monitoring, user behavior insights	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, social media integration	Up to 1 year

Additional Tracking Technologies:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Social media advertising measurement and optimization
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data for improved performance
• Heat Mapping: User interaction patterns and page optimization

Cookie Management: You can control cookies through your browser settings by accepting, rejecting, or deleting cookies. Note that disabling certain cookies may affect website functionality and your user experience.

7. Your Rights and Choices

Under applicable privacy laws (GDPR, CCPA, and others), you have several rights regarding your personal information:

7.1 Right of Access

You can request access to the personal information we hold about you, including details about how it's processed and shared.

7.2 Right to Rectification

You have the right to correct any inaccurate or incomplete personal information in our records.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information, subject to certain legal and operational limitations.

7.4 Right to Restrict Processing

You can request that we limit how we process your personal information under certain circumstances.

7.5 Right to Data Portability

You can receive your personal data in a machine-readable format or request transfer to another service provider.

7.6 Right to Object

You can object to processing of your personal information, particularly for marketing purposes or legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

If you believe we have inadvertently collected information from a child under 16, please contact us immediately. We will promptly investigate and delete any such information from our systems.

Parent/Guardian Notice: If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the information provided in Section 13.

9. International Data Transfers

9.1 Protection Measures for International Transfers

When transferring personal data internationally, we implement appropriate safeguards including:

• EU-Japan adequacy decisions for recognized countries
• Standard Contractual Clauses (SCC) approved by regulatory authorities
• Binding Corporate Rules for intra-group transfers
• Comprehensive data processing agreements with vendors
• Regular compliance audits and assessments

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States (cloud storage and data processing)
• European Union (analytics and customer support)
• Other countries as necessary for service provision with adequate protection measures

10. Data Retention Periods

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account closure	Legal obligations, dispute resolution, fraud prevention
Purchase History	7 years	Tax compliance, accounting requirements, warranty claims
Marketing Consent	3 months after withdrawal	Compliance record keeping, consent documentation
Website Usage Logs	Up to 2 years	Security monitoring, analytics, system optimization
Customer Support Records	3 years	Service quality improvement, training purposes
Allergen Information	5 years	Food safety compliance, health regulations
Loyalty Program Data	2 years after program termination	Benefit fulfillment, program administration

Safe Data Disposal Process

• Secure electronic deletion ensuring data is unrecoverable
• Physical destruction of paper records through certified shredding
• Complete removal from backup systems and archives
• Documentation of disposal activities for compliance audits

11. Third-Party Links and Services

Our website and mobile applications may contain links to third-party websites, social media platforms, or services that are not owned or controlled by Church's Chicken.

Before providing any personal information to third-party websites, we recommend:

• Reading their privacy policy carefully
• Understanding their data collection practices
• Reviewing their security measures
• Checking their data sharing policies

12. Policy Changes and Updates

12.1 Notification of Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through:

• Prominent notices on our website homepage
• Email notifications to registered users
• Pop-up notifications when you log into your account
• Push notifications through our mobile application
• In-store notices for significant policy changes

12.2 Staying Informed

• The most current version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes indicates acceptance
• Contact us if you have questions about policy updates
• You may discontinue using our services if you disagree with changes

13.1 Privacy Complaints and Disputes

If you have concerns about our privacy practices:

1. Contact us directly using the information above for prompt resolution
2. Escalate to supervisory authorities if unsatisfied with our response
3. File complaints with relevant data protection regulators in your jurisdiction

Supervisory Authority Contact: For residents of the European Union, you may contact your local data protection authority. For other regions, contact the relevant privacy regulator in your country.

14. Withdrawal of Consent

14.1 Marketing Communications

You can withdraw consent for marketing communications at any time through:

• Unsubscribe links in our promotional emails
• Account settings in your online profile
• Contacting our customer support team
• Replying "STOP" to text message promotions
• Updating preferences in our mobile app

14.2 Account Deletion Process

To delete your account and associated data:

1. Log into your account and navigate to account settings
2. Select "Delete Account" and follow the confirmation process
3. Contact customer support for assistance if needed
4. Allow up to 30 days for complete data removal
5. Note: Some data may be retained for legal compliance

15. Conclusion

At Church's Chicken, protecting your privacy is fundamental to our relationship with you. We are committed to maintaining the highest standards of data protection while delivering exceptional food and service experiences.

Your trust enables us to serve you better, innovate our menu offerings, and create memorable dining experiences. We continuously invest in privacy protection technologies and practices to safeguard your personal information.

We encourage you to contact us with any questions, concerns, or feedback about this Privacy Policy or our privacy practices. Our dedicated privacy team is here to help ensure your information remains secure and your privacy rights are respected.

Thank you for choosing Church's Chicken and for taking the time to understand how we protect your privacy. We look forward to continuing to serve you with the highest levels of food quality, service excellence, and privacy protection.