Cookie Policy

Learn how Church's Chicken uses cookies to enhance your dining and ordering experience

Last Updated: January 1, 2025

1. Introduction

Welcome to Church's Chicken's Cookie Policy. This policy explains what cookies are, how we use them on our website church-chicken.world, and how you can manage your cookie preferences.

By using our website, you consent to our use of cookies in accordance with this Cookie Policy. This policy should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.

At Church's Chicken, we are committed to being transparent about our data practices and giving you control over your online experience. This policy covers all cookies and similar tracking technologies used across our website and online ordering platform.

Key Points:
  • We use cookies to improve your browsing and ordering experience
  • You can control cookie settings through our cookie banner or browser settings
  • Some cookies are essential for website functionality
  • We work with trusted third-party partners for analytics and advertising

2. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit our website. They contain information that helps websites remember your actions and preferences over time.

How Cookies Work

When you visit our website, our server sends a cookie to your browser, which stores it on your device. The next time you visit our site, your browser sends the cookie back to our server, allowing us to recognize you and customize your experience.

Types of Cookies by Duration

  • Session Cookies: Temporary cookies that are deleted when you close your browser. These are essential for website functionality and security.
  • Persistent Cookies: Remain on your device for a set period or until you delete them. These remember your preferences across multiple visits.

Types of Cookies by Origin

  • First-Party Cookies: Set directly by our website. We use these to remember your preferences and improve functionality.
  • Third-Party Cookies: Set by external services we use, such as Google Analytics for website statistics or Facebook for advertising.

3. Why We Use Cookies

Church's Chicken uses cookies for several important purposes that enhance your experience and help us improve our services:

Essential Website Functionality

  • Maintaining your session while browsing and ordering
  • Remembering items in your shopping cart
  • Enabling secure login and authentication
  • Providing basic security features
  • Remembering your location for delivery estimates

Performance Improvement

  • Analyzing website performance and load times
  • Understanding which pages are most popular
  • Identifying and fixing technical issues
  • Optimizing our website speed and functionality

User Experience Personalization

  • Remembering your restaurant and menu preferences
  • Customizing content based on your location
  • Saving your language and accessibility settings
  • Providing personalized meal recommendations
  • Streamlining the ordering process for returning customers

Analytics and Statistics

  • Understanding how visitors use our website
  • Measuring the effectiveness of our marketing campaigns
  • Analyzing customer behavior to improve our services
  • Generating reports on website usage patterns

Marketing and Advertising

  • Showing relevant advertisements on other websites
  • Measuring the effectiveness of advertising campaigns
  • Providing targeted promotions and offers
  • Remarketing to visitors who showed interest in our food

4. Types of Cookies We Use

Below is a comprehensive list of cookies used on our website, organized by category:

4.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. You cannot opt out of these cookies without affecting website functionality.

Cookie Name Provider Purpose Type Duration
PHPSESSID Church's Chicken Maintains user session and login state Essential Session
csrf_token Church's Chicken Security protection against cross-site request forgery Essential Session
cart_items Church's Chicken Stores shopping cart contents and order preferences Essential 7 days
user_location Church's Chicken Remembers chosen location for delivery estimates Essential 30 days
restaurant_preference Church's Chicken Stores preferred restaurant location for orders Essential 90 days
cookieConsent Church's Chicken Stores your cookie preference choices Essential 1 year

4.2 Performance/Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Cookie Name Provider Purpose Type Duration
_ga Google Analytics Distinguishes unique users and sessions Performance 2 years
_gid Google Analytics Distinguishes users for 24-hour period Performance 24 hours
_gat_gtag Google Analytics Throttles request rate to prevent server overload Performance 1 minute
_ga_[ID] Google Analytics 4 Enhanced analytics and user behavior tracking Performance 2 years
page_views Church's Chicken Counts page views for internal analytics Performance 30 days
user_flow Church's Chicken Tracks user navigation patterns on the site Performance Session

4.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Cookie Name Provider Purpose Type Duration
menu_preferences Church's Chicken Remembers dietary preferences and allergen settings Functionality 6 months
order_history Church's Chicken Stores recent order information for quick reordering Functionality 1 year
accessibility_settings Church's Chicken Stores accessibility preferences (font size, contrast) Functionality 1 year
language_preference Church's Chicken Remembers selected language for the website Functionality 1 year
promotional_banners Church's Chicken Controls which promotional banners have been dismissed Functionality 30 days

4.4 Targeting/Marketing Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They also measure the effectiveness of advertising campaigns.

Cookie Name Provider Purpose Type Duration
_fbp Facebook Facebook Pixel for ad targeting and measurement Targeting 3 months
_fbc Facebook Stores Facebook click ID for attribution Targeting 1 year
__Secure-3PSID Google Google advertising and remarketing Targeting 2 years
IDE Google DoubleClick Serves targeted advertisements based on user interests Targeting 1 year
remarketing_tags Church's Chicken Tracks user interests for personalized marketing Targeting 90 days

5. Third-Party Cookies

We work with trusted third-party service providers who may set cookies on your device when you visit our website. Here are our main partners:

Google Analytics & Google Ads

We use Google's services to analyze website traffic, measure advertising effectiveness, and improve user experience. Google may use the data collected to contextualize and personalize ads of its own advertising network.

Privacy Policy: https://policies.google.com/privacy

Opt-out: Google Analytics Opt-out Browser Add-on

Facebook Pixel

We use Facebook's advertising tools to show relevant ads to people who have visited our website and to measure the effectiveness of our social media marketing campaigns.

Privacy Policy: https://www.facebook.com/privacy/explanation

Opt-out: Facebook Ad Preferences

Other Advertising Partners

We may occasionally work with other advertising platforms and measurement services. When we do, we ensure these partners meet our privacy and data protection standards.

Important Note: Third-party cookies are governed by the privacy policies of these external providers. We recommend reviewing their policies to understand how they collect and use data.

6. Cookie Duration

Cookies have different lifespans depending on their purpose:

Session Cookies

These cookies are temporary and are deleted when you close your browser. They include:

  • Session management (PHPSESSID)
  • Security tokens (csrf_token)
  • Temporary user preferences

Persistent Cookies

These cookies remain on your device for specific periods:

Duration Cookie Examples Purpose
1 minute _gat_gtag Rate limiting
24 hours _gid Analytics session tracking
7 days cart_items Shopping cart persistence
30 days user_location, promotional_banners Location memory, banner preferences
90 days restaurant_preference, remarketing_tags Restaurant choice, marketing preferences
6 months menu_preferences Dietary and allergen preferences
1 year cookieConsent, order_history, language_preference Long-term user preferences
2 years _ga, _ga_[ID] Analytics user identification

7. How to Manage Cookies

You have several options for managing cookies on our website:

7.1 Browser Settings

You can control cookies through your web browser settings. Here are instructions for popular browsers:

Google Chrome
  1. Click the three dots menu in the top-right corner
  2. Select "Settings" from the dropdown menu
  3. Click "Privacy and security" in the left sidebar
  4. Select "Cookies and other site data"
  5. Choose your preferred cookie settings:
    • "Allow all cookies"
    • "Block third-party cookies in Incognito"
    • "Block third-party cookies"
    • "Block all cookies"
  6. To manage specific site cookies, click "See all cookies and site data"
Mozilla Firefox
  1. Click the menu button (three lines) in the top-right corner
  2. Select "Settings" from the menu
  3. Click "Privacy & Security" in the left panel
  4. Under "Cookies and Site Data", choose your preference:
    • "Standard" (recommended)
    • "Strict" (blocks more trackers)
    • "Custom" (choose your own settings)
  5. Click "Manage Data" to see and delete specific cookies
Safari
  1. Open Safari and click "Safari" in the menu bar
  2. Select "Preferences" from the dropdown
  3. Click the "Privacy" tab
  4. Under "Cookies and website data", choose:
    • "Always allow"
    • "Allow from websites I visit"
    • "Allow from current website only"
    • "Always block"
  5. Click "Manage Website Data" to view and delete specific cookies
Microsoft Edge
  1. Click the three dots menu in the top-right corner
  2. Select "Settings" from the menu
  3. Click "Cookies and site permissions" in the left sidebar
  4. Click "Cookies and site data"
  5. Choose your cookie settings:
    • "Allow all cookies"
    • "Block third-party cookies"
    • "Block all cookies"
  6. Use "See all cookies and site data" to manage specific cookies

7.2 Opt-Out Links

You can opt out of specific tracking services:

7.3 Our Cookie Consent Tool

When you first visit our website, you'll see a cookie banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences by category

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Looking for the cookie preference icon that may appear on some pages
  • Clearing your browser cookies and revisiting our site

8. Consequences of Disabling Cookies

While you have the right to disable cookies, please be aware that doing so may affect your experience on our website:

Essential Functionality Affected:
  • Unable to maintain items in your shopping cart
  • Difficulty staying logged in to your account
  • Location services may not work for delivery estimates
  • Security features may be compromised
  • Website may not remember your preferences

Features That Won't Work Without Cookies:

  • Online Ordering: You won't be able to add items to your cart or complete orders
  • Account Management: You'll need to log in repeatedly during your session
  • Personalization: The website won't remember your restaurant preference, dietary restrictions, or language settings
  • Location Services: Delivery time estimates and store locator may not function properly
  • Promotions: You may see repeated promotional banners and miss personalized offers

Degraded Experience Warning

Disabling performance and functionality cookies will result in:

  • Slower website performance and loading times
  • Less relevant content and recommendations
  • Inability to provide customer support related to your browsing session
  • Difficulty in troubleshooting technical issues
  • Limited ability to improve our services based on user feedback

We recommend keeping essential cookies enabled for the best possible experience on our website.

9. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that lets you tell websites you don't want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

Our Response to DNT

Church's Chicken currently does not respond to DNT signals automatically. However, we provide you with comprehensive cookie management tools through:

  • Our cookie consent banner when you first visit
  • Cookie preference settings in your account
  • Browser-based cookie controls
  • Third-party opt-out mechanisms

How to Enable DNT in Your Browser

Enabling Do Not Track
  • Chrome: Settings > Privacy and security > Cookies and other site data > Send a "Do Not Track" request
  • Firefox: Settings > Privacy & Security > Send websites a "Do Not Track" request
  • Safari: Preferences > Privacy > Ask websites not to track me
  • Edge: Settings > Privacy, search, and services > Send Do Not Track requests

We respect your privacy choices and encourage you to use the available tools to control your online experience according to your preferences.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When We Update This Policy

We will update this policy when:

  • We implement new cookies or tracking technologies
  • We change our third-party service providers
  • Legal or regulatory requirements change
  • We modify how we collect or use cookie data
  • We receive feedback that requires clarification

How We Notify You of Changes

When we make significant changes to this policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Display a notification on our website
  • Send email notifications to registered users when appropriate
  • Update our cookie consent banner if necessary

Your Continued Use

By continuing to use our website after we post changes to this Cookie Policy, you accept the updated terms. If you disagree with any changes, please discontinue use of our website and update your cookie preferences.

Stay Informed: We recommend reviewing this policy periodically to stay informed about how we use cookies and protect your privacy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

Contact Information

Response Time

We strive to respond to all privacy and cookie-related inquiries within:

  • Email: 48 hours during business days
  • Phone: During business hours (9 AM - 6 PM GMT+3)
  • Mail: 10 business days

What to Include

When contacting us, please include:

  • Your specific question or concern
  • The web browser and device you're using
  • Any relevant cookie names or issues
  • Your preferred communication method for our response

12. More Information

For additional information about cookies, privacy, and data protection, you may find these resources helpful:

External Cookie Resources

Browser Help Pages

Privacy and Data Protection Authorities

Related Church's Chicken Policies

Need Immediate Help? If you're experiencing technical issues with cookies on our website, please contact our customer support team at +7 495 531-09-50 or [email protected].